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Frequently Asked Questions

  1. What dates do you cover?

    Answer:

    Our commitment lies with the commemoration of those members of the Commonwealth
    forces who lost their lives between the following dates:

    4 August 1914 to 31 August 1921

    3 September 1939 to 31 December 1947

    We were also tasked with compiling as complete a list as possible of the many civilians whose deaths were due to enemy action during the Second World War.  Over 67,000 are commemorated on our web site. 

  2. Where can I obtain information on those who died in the Forces after the dates you cover?

    Answer:

    We do maintain some non-world-war graves on behalf of other organisations.  As this is the case, please contact us at enquiries@cwgc.org, to see if we hold information on the person you are seeking.  If unable to locate an entry, we will then do our very best to put you in touch with the relevant organisation that should be able to help you.

  3. When am I likely to receive a response to my enquiry?

    Answer:

    Our offices are open Monday to Friday and the Team will make every effort to provide you with a full response to your enquiry within five working days.  Occasionally, some enquiries are more complex and may take a little longer to respond to if we have to refer them to other departments within the CWGC.

  4. Media enquiries – who do I contact?

    Answer:

    For media enquiries, please contact:  media@cwgc.org

  5. What information do you hold about the history connected with your sites?

    Answer:

    The centenary will be about reflection and remembrance, but for many people it will also be an opportunity to discover and learn about the First World War and those who served.

    'Discover 14-18' highlights a selection of our cemeteries and memorials, and explains how they relate to battles, campaigns and aspects of the wartime experience. 

    For further information, please visit:    /discover1418.aspx or to find out further information on specific sites please visit http://www.cwgc.org/find-a-cemetery.aspx

  6. Why am I having problems trying to log-in/register to your website?

    Answer:

    Due to the re-design of our website, it is now no longer necessary to 'login' to obtain full functionality when searching for places of burial/commemoration.

  7. Do you hold service records?

    Answer:


    We only hold commemorative details here, but the following link will explain where to further your enquiries:

    http://www.cwgc.org/find-war-dead/casualty-details/amending-records/documentary-evidence/to-obtain-a-service-record.aspx

  8. How do I have details added or changed?

    Answer:

    The accuracy of our records is very important to us, and you would need to provide documentary evidence to support any addition/alteration.  Further details on this can be found on the following link to our web site:

    /find-war-dead/casualty-details/amending-records.aspx

  9. Where can I obtain information regarding medals?

    Answer:

    We only hold commemorative details here, but the following link to our web site will explain where you can further your enquiries:

      http://www.cwgc.org/find-war-dead/casualty-details/amending-records/documentary-evidence/to-find-out-about-medals-or-awards-a-casualty-may-have-received.aspx

  10. Do you hold birth, marriage and death certificates?

    Answer:

    No, we only hold commemorative details here.  Further advice can be obtained by clicking on the link given below:

    /find-war-dead/casualty-details/amending-records/documentary-evidence/to-obtain-a-birth,-death-or-marriage-certificate-for-a-casualty.aspx

  11. Can you arrange to have flowers or a wreath to be placed by a grave/memorial?

    Answer:

    Whilst we don't provide this service, we would recommend you contact Interflora for fresh flowers, and the Royal British Legion regarding wreaths. Their contact details are:    

    http://www.interflora.co.uk/
    http://www.britishlegion.org.uk/remembrance/how-the-nation-remembers/wreaths

  12. Can I leave fresh flowers or a wreath by a grave/memorial?

    Answer:

    We have no objection at all. Our gardeners would remove such items once they have finished flowering or are past their best.

  13. Would I be allowed to leave a permanent item on a grave?

    Answer:

    Whilst we fully appreciate why you would like to do this, there are practical factors involved in why we discourage this. Such items can quickly deteriorate and start to detract from the appearance of a cemetery. Also, the cemeteries are not permanently staffed, so we cannot guarantee the security of items of value - sentimental or monetary. Most importantly perhaps is that they impact on our ability to maintain the graves and the headstone borders. Based on these factors, we always discourage people from placing more 'permanent' objects on graves. We of course recognise that it is very important to many people who visit individual graves to mark the occasion by leaving a tribute of remembrance. Visitors are therefore most welcome to leave flowers, wreaths or poppy crosses, all of which are then respectfully removed by our gardeners once they are faded or past their best.

  14. Do you organise tours?

    Answer:

    We only hold commemorative details here, but the following link gives information on tour operators you may wish to consider:

    /about-us/most-popular-questions/how-do-i-organise-a-visit-to-a-cemetery-or-memorial.aspx

  15. Do you look after local war memorials?

    Answer:

    Local war memorials do not actually belong to us, but to local/parish councils.  You would need to contact the appropriate council, for further advice.

  16. What information do you hold in your archives?

    Answer:

    Our archive contains records relating to the casualties we commemorate, and the sites and memorials we maintain, as well as documenting the history of the Commission, and includes papers, plans and photographic material.

    Further details on our archive documents can be viewed by clicking here

     

  17. What about copyright?

    Answer:

    1. Copyright and database rights in all material on this site are the property of the Commonwealth War Graves Commission unless otherwise stated. This material may be reproduced free of charge in any format or medium for personal use or for internal circulation at an educational establishment, provided it is not altered or used in a misleading context and the Commonwealth War Graves Commission is acknowledged as the source of the material.

    2. This permission does not extend to any material on this site which is identified as the copyright of a third party. Authorisation to reproduce this material must be obtained from the copyright holders concerned. If in doubt, please contact a representative of the Commonwealth War Graves Commission.

  18. Who do I contact about hosting an event at a CWGC cemetery or memorial?

    Answer:

    Further information, including an 'Events Planning Form', is available on the following link:

    /about-us/most-popular-questions/how-do-i-host-an-event.aspx

  19. Where can I find information on war graves in the United Kingdom?

    Answer:

    You may be surprised to know that there are over 300,000 Commonwealth war dead within the United Kingdom.  Further information on our commitment can be found on the following link:

    /about-us/most-popular-questions/how-does-the-cwgc-work-in-the-uk.aspx

  20. How can I donate to your organisation?

    Answer:

    This can be done in one of two different ways:

    (i)    Using the 'PayPal' facility on the following link to our web site:
           
      http://www.cwgc.org/about-us/our-organisation/support-us.aspx

    (ii)  By cheque, made payable to the 'Commonwealth War Graves Commission' and sent to
            Commonwealth War Graves Commission
           2 Marlow Road
           Maidenhead
           Berks
           SL6 7DX
     
    Whichever way you choose, any form of donation would be gratefully accepted, and will be added to our General Income Account.  The money then helps with our worldwide task of commemoration and maintenance.

  21. I have a complaint, who shall I contact?

    Answer:

    Your comments are very important to us. Please refer to our Complaints Procedure for further information.

  22. If these FAQs have not answered your question?

    Answer:

    Feel free to contact us.