We at the Commonwealth War Graves Commission aim to
offer the best possible quality of service. We
monitor our performance against these on a regular basis and
publish a report on our website. The standards are reviewed
annually to ensure they keep in line with our commitment to
Information Security Statement
We are commited to maintaining and improving information
security within the organisation and minimising the exposure to
risks. The full Information Security
Statement is available here.
What Can You Expect From The Commission?
We will acknowledge receipt of all enquiries within five working
days and aim to provide a full response within twenty working
days. However, due to the centenary of the First World War
and the complexity of some requests, our response time may be
Sometimes, we may not be able to provide the information you
require. If this is the case, we will make every effort to
suggest where you might like to contact, to further your
Your Views Matter
We welcome comments and suggestions that will help us maintain
and improve our service to you.We understand that things can go
wrong and we welcome the opportunity to put things right.
The feedback section also provides further information about our
surveys and responses from customers.
What to do if you have a complaint
You can complain to us in person, by letter or email. Please
give us as much information as possible. We will keep your
We will let you know we have received your complaint within five
working days and aim to give you a full reply within 10 working
days. We will let you know if it is going to take longer,
explaining the reason and giving you a date when you can expect to
hear from us.
Commonwealth War Graves Commission
2 Marlow Road
us by email