Frequently Asked Questions
1. What dates do you cover?
Our commitment lies with the commemoration of those members of the Commonwealth forces who lost their lives between the following dates:
4 August 1914 to 31 August 1921
3 September 1939 to 31 December 1947
We were also tasked with compiling as complete a list as possible of the many civilians whose deaths were due to enemy action during the Second World War. Over 67,000 are commemorated on our website.
2. Where can I obtain information on those who died in the Forces after the dates you cover?
We do maintain some 'non-world-war graves' on behalf of other governments and agencies. Please contact email@example.com, to see if we hold information on the person you are seeking. If unable to locate an entry, we will then do our very best to put you in touch with the relevant organisation that should be able to help you.
3. When am I likely to receive a response to my enquiry?
Our offices are open Monday to Friday and we will make every effort to provide you with a full response to your enquiry within 10 working days. Occasionally, some enquiries are more complex and may take a little longer to respond to if we have to refer them to other departments within the organisation.
4. Media enquiries – who do I contact?
Please email: firstname.lastname@example.org
5. I am having problems trying to log in to my Supporters account.
Please email: email@example.com
6. Who do I contact about hosting an event at a CWGC cemetery or memorial?
Please email: firstname.lastname@example.org
7. What information do you hold about the history connected with your sites?
To find out further information on specific sites why not search our cemetery database.
8. Do you hold service records?
We only hold commemorative details, but you can click here to find out more about obtaining these records.
9. How do I have details added or changed?
The accuracy of our records is very important to us, and you would need to provide documentary evidence to support any addition/alteration. Further details on this can be found here.
10. Where can I obtain information regarding medals or birth, marriage and death certificates?
We only hold commemorative details, but click here for information on where to further your enquiries.
11. Can I arrange to have flowers or a wreath placed by a grave/memorial?
12. Can I leave fresh flowers or a wreath by a grave/memorial?
We have no objection at all. Our gardeners would remove such items once they have finished flowering or are past their best.
13. Would I be allowed to leave a more permanent item on a grave?
There are practical factors involved in why we discourage this. Such items can quickly deteriorate and start to detract from the appearance of a cemetery. Also, most cemeteries are not permanently staffed, so we cannot guarantee the security of items of value - sentimental or monetary. Most importantly perhaps is that they impact on our ability to maintain the graves and headstone borders.
14. Do you organise tours?
Whilst the CWGC is responsible for maintaining war graves, cemeteries and memorials, we do not organise visits, tours or provide travel advice.
There are however, many independent organisations offering ‘battlefield tours’ that can be found on-line or through travel agents. You may also be interested in contacting the International Guild of Battlefield Guides - their website maintains a list of partners and supporter organisations. Click here for more information.
15. Do you look after local war memorials?
The CWGC has no responsibility for the war memorials that were erected by local communities, churches and work places in the United Kingdom after both world wars. They commonly belong to local/parish councils so you should contact them if you have any enquiries about maintenance.
16. What information do you hold in your archives?
Our archive contains records relating to the casualties we commemorate and the sites and memorials we maintain, as well as documenting the history of the CWGC, and includes papers, plans and photographic material.
Further details on our archive documents can be viewed by clicking here.
17. What about copyright?
Copyright and database rights in all material on this site are the property of the Commonwealth War Graves Commission unless otherwise stated. This material may be reproduced free of charge in any format or medium for personal use or for internal circulation at an educational establishment, provided it is not altered or used in a misleading context and the Commonwealth War Graves Commission is acknowledged as the source of the material.
This permission does not extend to any material on this site which is identified as the copyright of a third party. Authorisation to reproduce this material must be obtained from the copyright holders concerned. If in doubt, please contact a representative of the Commonwealth War Graves Commission.
18. Where can I find information on war graves in the United Kingdom?
You may be surprised to know that there are over 300,000 Commonwealth war dead within the United Kingdom. Read this article to learn how their war graves are cared for in the UK.
19. How can I donate to your organisation?
This can be done in one of two different ways:
Using the facility on the website by clicking here
By cheque, made payable to the 'Commonwealth War Graves Foundation' and sent to:
Commonwealth War Graves Foundation
2 Marlow Road
The Commonwealth War Graves Foundation (CWGF) engages communities with the stories of the war dead across the globe. It educates the next generation, enabling them to become custodians of the future and make their contribution.
20. I have a complaint, who shall I contact?
21. If these FAQs have not answered your question?
Feel free to contact us.