Information security statement

We are commited to maintaining and improving information security within the organisation and minimising the exposure to risks. The full Information Security Statement is available here.

What can you expect from the Commission

We will acknowledge receipt of all enquiries within five working days and aim to provide a full response within 20 working days. However, due to the complexity of some requests, our response time may be considerably longer.

Sometimes, we may not be able to provide the information you require. In this instance, we will make every effort to suggest who you can contact to further your enquiries.

Your views matter

We welcome comments and suggestions that will help us maintain and improve our service to you. The feedback section also provides further information about our surveys and responses from customers.

What to do if you have a complaint

You can complain to us in person, by letter or email. Please give us as much information as possible. We will keep your complaint confidential.

We will acknowledge receipt of your complaint within five working days and aim to give you a full reply within 10 working days. If it is going to take longer, we will provide a date for when you can expect to hear from us.

Commonwealth War Graves Commission
2 Marlow Road
United Kingdom

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