Q: How much does it cost to join the CWGF Supporters?
A: An annual donation of £30.
Q: Who can join the CWGF Supporters?
A: Anyone aged 18+ is eligible.
Q: When does my membership start?
A: You can start to use your membership as soon as you receive your order confirmation email with your membership number. Your membership will be processed and will start shortly after you join online.
Q: When I sign up as a CWGF Supporter what will I receive?
A: You will receive a welcome pack containing a welcome letter from the Director General of the Commonwealth War Graves Commission, your membership card and souvenir card holder, plus a car sticker.
Q: What is my membership number?
A: Your membership number is printed on the back of your CWGF Supporters card.
Q: Why haven’t I received my welcome pack yet?
A: You should receive it within 28 days of joining the CWGF Supporters scheme. If it’s been longer than that and you still haven’t received your pack please contact us: by email at email@example.com or by telephone on +44 (0)1628 501 278. Phone lines are open UK time 9am-5pm Monday-Thursday, 9am-4.30pm on Friday, excluding UK bank holidays.
Q: Why haven’t I received my copy of the CWGF Supporters newsletter yet?
A: Please check your junk email or spam folders as it might have gone there instead of into your inbox. If you still can’t see it please email us on firstname.lastname@example.org.
Q: How do I renew my membership?
A: Your membership will be renewed automatically on the anniversary of your joining the scheme unless you notify us of your wish to cancel your membership at least seven days in advance
Q: How can I contact you with questions about the CWGF Supporters?
A: You can email us at email@example.com or call us on +44 (0)1628 501 278. Phone lines are open UK time 9am-5pm Monday-Thursday, 9am-4.30pm on Friday, excluding UK bank holidays.
Online safety and data protection
Q: How is the CWGF adopting the recommended internet safety and data protection protocols?
A: Personal information (such as name and address) that members submit will only be used for the purposes outlined at the time of collection or registration, and the Foundation will not pass this information to any third party. This complies with the Data Protection Act 1998.
Q: Where will all the membership data be stored?
A: All data will be stored securely on our website database.
Q: What is Gift Aid and can the CWGF claim Gift Aid on membership donations?
A: Gift Aid is a Government scheme that adds 25p to every £1 you give to the CWGF – at no extra cost to you. Gift Aid is an easy way to ensure that charities receive more benefit than money given to them. If a donor has signed up for Gift Aid and is a UK basic or higher rate taxpayer. HM Revenue and Customs will give the charity an additional 25p for every £1 given by the donor. CWGF members who sign up to Gift Aid will be making a much-valued additional contribution to the charitable work of the CWGF.
Q: Why does the CWGF need Gift Aid?
A: Gift Aid will bring in extra income to help advance our charitable projects.
Q: Am I eligible to make a Gift Aid declaration to the CWGF?
A: To qualify for Gift Aid you must pay an amount of UK tax (Income Tax and/or Capital Gains Tax) at least equal to the amount of Gift Aid claimed on all your donations in that tax year. If you pay less UK tax (Income Tax and/or Capital Gains Tax) than the amount of Gift Aid claimed on all your donations in that tax year it is your responsibility to pay the difference.